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出單機突然無法列印了,要怎麼樣才能回覆列印?
最新提問 分類:系統功能 | 用戶:

133 個回答

首先請確認出單機是處於「未連線」的狀態,或是「已連線、但無法列印」。

請至「微碧智慧店面 App」內的「設定 --> 外接裝置」,檢查目前的出單機狀態是否為「已連線」。

  • 如果是未連線」,請點選「重新偵測出單機」藍色按鈕,檢查出單機連線狀況。如果偵測完成還是「未連線」的狀態,請繼續以下步驗檢查。
  • 如果是「已連線、但無法列印」,請跳至本文最後一段進行故障排除。
  • 如果出單機列表上根本沒有此台出單機,請參考此篇說明重新設定出單機「http://help.weibyapps.com/forum/?qa=22/芯燁-xp-d600-熱感式出單機如何安裝?

 

出單機「未連線」時的故障排除

請先進行下列基本檢查:

  1. 出單機是否開機?
    1. 前方藍色電源燈是否恆亮?
    2. 開機是否有「嗶」一聲?
      1. 如無嗶聲,則變壓器可能故障,請與我們聯絡進行維修。
  2. 出單機是否接上網路線?
    1. 網路線是否穩固?
    2. 出單機網路插孔兩旁綠色及橘色小燈是否點亮
      1. 如兩小燈有任一燈不亮,則表示無線網路分享器未正常運作,請重新啟動分享器,或更換網路線。
  3. iPad 是否能上網?(如果 iPad 本來便無法上網,請忽略此步驟)
    1. 如果無法上網,請重開 iPad 並重開無線網路分享器。

經過上述檢查後,請至「微碧智慧店面 App」內的「設定 --> 外接裝置」, 點選「重新偵測出單機」檢查出單機連線狀況。如果還是「未連線」狀態,請繼續以下步驟。

  1. 列印自我測試頁 
    1. 關掉印表機電源,按住出單機「FEED」鍵不放,接著開啟電源。
    2. 電源開啟 2 秒鐘後,放開 FEED 鍵
    3. 約過 3~5 秒鐘後,出單機應該會自動列印出一長條自我測試頁
      1. 如出單機沒有任何反應,請重新執行步驟1~2
      2. 如果出單機只印出一段文字 「Hexadecimal Dump」(約兩公分高的紙),則表示 FEED 鍵按過久(超過 5秒鐘以上),請重新執行步驟1~2
  2. 檢查自我測試頁內的出單機 IP Address 是否與「微碧智慧店面 App」內的設定一致 
    1. 「微碧智慧店面 App」內的「設定 --> 外接裝置」,於下圖可見目前 App 內的出單機 IP 位置設定為「10.0.0.1」
    2. 於下圖的「出單機自我測試頁」可見目前出單機內的 IP 位置為 10.0.1.3。由於兩者 IP 位置並不相符,因此無法連線。出單機連線測試
    3. 修改的方式為點擊「設定 --> 外接裝置」上方的「編輯」按鈕後,再點選該台出單機,這時會出現一個小視窗 (如下圖),在裡面將出單機的 IP 位置改為和「自我測試頁」內的 IP Address 同樣數字即可。
  3. 如果確定 App 內所設定的 IP 位置符合出單機內的 IP 位置,但仍然無法連線出單機,請依下列步驟確定 iPad 的網路連線正常。
    1. 打開 iPad 內的 Safari App
    2. 在網址列打入出單機自我測試頁內的 IP Address (如下圖右方所示)。
    3. 如果畫面上可出現如下圖右方的內容,則表示連線正常,請重新檢查 App 內的出單機 IP 位置是否設定正確。出單機連線測試
    4. 如果 10 秒鐘後,畫面上仍然一片空白,請檢查 iPad 是否連至正確的無線網路。
      1. 請至 iPad 的「設定--> Wifi」,查看目前 iPad 的 IP 位置及路由器是否和出單機自我測試頁相同。
      2. 如果無線網路設定不一致,請參考此篇說明重新設定出單機「http://help.weibyapps.com/forum/?qa=22/芯燁-xp-d600-熱感式出單機如何安裝?

 

出單機「已連線」時的故障排除

請依下列順序檢查:

  1. 出單機是否缺紙?
    1. 紙卷出紙位置是否放對?(紙卷應由下方出紙,而非上方出紙)
    2. 紙卷是否卡住,無法轉動?
  2. 出單機熱感頭是否被廢紙屑遮住?
    1. 檢查出單機內是否有多餘紙片
  3. 重新啟動無線網路分享器

 

 

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